Something not working?
Write to us and a person reads it. Tell us the bar you run, the screen you were on, and what you expected to happen. We answer every message.
Get help
General questions, a count that looks wrong, an invoice that did not read correctly, or help getting your team on.
support@thegrapevine.shopDelete your account
You can do this yourself, from inside the app, without asking us. Open Settings, scroll to the bottom, choose Delete account, and type DELETE MY ACCOUNT to confirm. Your login is removed straight away.
If you own a location, deleting your login also closes that location: the subscription is cancelled and the business data is scheduled for erasure. Anyone else on your team keeps their own login and deletes it the same way.
Your data
To see what we hold, correct it, export it, or have it erased, write to the privacy address. You can also export your inventory, invoices, recipes and sales at any time from Settings, in CSV or JSON.
privacy@thegrapevine.shop